57+ min ago   (933+ words) In my work as global group chair of the Tom Oliver Group, I have had the privilege of advising and mentoring some of the world’s most successful business leaders—from Fortune 500 CEOs to self-made entrepreneurs and owners of large family-business…...

1+ mon, 1+ week ago   (978+ words) When people contact customer support, they usually want quick answers and clear guidance. Increasingly, businesses rely on artificial intelligence to help deliver that experience. AI can respond to routine questions, organize incoming requests, and direct users to the right resources,…...

1+ mon, 1+ week ago   (611+ words) The goal of industrial policy in the information economy is to develop the country’s overall knowledge and technological productive capabilities, those that cut across all industries, and not specific to particular industries. However, this does not preclude the development of…...

1+ mon, 3+ week ago   (1224+ words) ILLUSTRATION BY RUTH MACAPAGAL As a “global management guru and expert in managing times of change” (Bloomberg), I have advised and worked alongside Fortune 500 CEOs, billionaire entrepreneurs and large family business conglomerates across multiple continents. And over the last two…...

1+ mon, 4+ week ago   (446+ words) Have you ever had questions about how installment payments work, interest rates and fees, how to pay for your loan, or what IDs are accepted? As customers, we want fast answers to these important questions, but the experience can take…...

6+ mon, 3+ week ago   (624+ words) MANILA, Philippines — Generative artificial intelligence (or Gen AI) has become one of those tools people hear about everywhere, on social media, in meetings and even in casual office conversations. Most of the time, it’s associated with one thing: ChatGPT. You…...